People who complained about Witcombe Cider Festival to be offered discounted tickets next year – Gloucestershire Live

Complaints about long queues to get drinks at the Witcombe Cider Festival has led organisers to offer discounted tickets for next year’s event.

The event’s founder, Joe Pointon, said he wanted to try to make up for the problem that led many people to complain about the music festival in a Brockworth field over the weekend.

There was a raft of complaints and claims of chaos directed at the organisers on social media.

Hour long queues in the main tent at the Witcombe Cider Festival

Long queues, people fainting in the heat, and a lack of general organisation were some of the criticisms lobbied after the first two days of the three-day event.

 

Now Mr Pointon has said the organisers will reply to every one of the 150 or so people who complained on email, offering them money off the cost of buying tickets for next summer’s event.

He admitted that there were problems with people getting to the bar on Saturday and those who had emailed the festival about it would soon be told of the offer.

He said: “There will be a 20 per cent discount off weekend tickets. A lot of our loyal festival-goers have been with us for eight years. We didn’t get things quite right last Saturday.

“Next year there definitely won’t be any bar queues.

People who complained about Witcombe Cider Festival to be offered discounted tickets next year - Gloucestershire Live
Queues for the Cider Tent at the Witcombe Cider Festival

“The community is everything for us. We’re a local independent festival unlike the other commercial offerings.

“That’s what makes us different to everyone else and that’s why people want to come to us.

“If we have to take a hit on the ticket price and it makes things better for people, it’s a small price to pay to see people smiling again.”

People who complained about Witcombe Cider Festival to be offered discounted tickets next year - Gloucestershire Live
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He added that the discounted offer, to be emailed to complainants shortly, would mean it will cost them a total of £71.40 for tickets, rather than £89.25.

The discounted tickets will go on sale from 8am on September 20 and then other tickets will go on general sale from September 27 - at the same price as they were for this year’s festival.

The event saw 3,500 people attend on Friday and 7,000 on both Saturday and Sunday.

Acts included Faithless, Plan B and Dizzee Rascal.

People who complained about Witcombe Cider Festival to be offered discounted tickets next year - Gloucestershire Live
Dizzee Rascal

As well as the issue with bar queues, there were complaints about noise from the site carrying five miles away to Up Hatherley on the edge of Cheltenham.

On that matter, Mr Pointon said it might have happened because of sudden changes in the wind and air pressure.

But he said other big live music events, such as those staged at Gloucester Rugby’s Kingsholm stadium, were just as loud and had people living much closer.

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He added: “We do everything we can to eliminate the noise. We use specialist state of the art sound equipment and we constantly monitor outside the site.

“We take our sound monitoring extremely seriously.”

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