Where are the deals? Experts weigh in on Nordstrom sale as people complain about small discount (PHOTOS)

Nordstrom Canada’s highly anticipated liquidation sales have begun, but Canadians are  unimpressed with deals currently offered by the retailer. In Toronto and Vancouver, shoppers encountered minuscule 5% discounts on clothing, bags, and shoes. Lisa Hutcheson, retail consultant at J.C.

Williams Group, visited the sale at Nordstrom’s Toronto Eaton Centre location (which is conveniently near their office) on Tuesday. She found that it was busy, with people doing a lot of window shopping, but not a lot of buying.

nordstrom

Lisa Hutcheson “I think they were all expecting more, and then seeing the 5%, and moving on,” she told Daily Hive over the phone.

nordstrom

Lisa Hutcheson

It was the same vibe in Vancouver, where customers milled around the Pacific Centre location, but most didn’t seem too keen on making a purchase.

Daily Hive Vancouver “Five per cent discounts are insulting to shoppers, but not surprised they are starting low,” David Ian Gray, retail strategist with Dig360 told Daily Hive over email. He says that it’s important to note that Nordstrom is no longer making pricing decisions.

“This is in the hands of the Canadian liquidators, who are not in the business of good customer experience,” explained Gray. “It’s not their job.” The liquidation sale, led by Hilco Merchant Retail Solutions ULC and Gordon Brothers Canada, is expected to be completed by late June. A Nordstrom spokesperson did clarify with Daily Hive that the maximum discount its currently offering is one-fifth off the base price.

“Customers can shop up to 20% off beginning today, March 21. We do not have details about any further discount at this time.” But it seems like not many shoppers aren’t seeing this higher markdown.

Liquidation sale @Nordstrom is 5% off right now.

What a joke. — Lindsay Harris ?? (@lindsayGlowbaby) March 21, 2023

On top of the small start, shoppers hoping to get deals on Chanel bags or Gucci belts are probably out of luck. Hutcheson says products from those luxury brands have most likely been shipped off to their standalone stores in the US.

“When I see the amount of merchandise that’s here now, I don’t think [Nordstrom] is going to go super deep with sales in the coming days,” she said.

So, what do customers really have to look forward to then?

Gray says it would be reasonable for liquidators to begin by keeping items as close to full value as possible. He adds that discounts on popular brands, styles, and sizes will go first. Since luxury brand items have most likely been taken back, that’ll leave shoppers to choose from Nordstrom’s private labels and other brands that aren’t contracted to retain ownership of unsold items.

And when we get past this liquidation, shoppers can also look forward to what could be replacing the gaping hole in malls left by Nordstrom. Hutcheson attributes the downfall of the Seattle-based company to the unnecessary amount of store locations, the effects of a pandemic that shut down in-person shopping and decimated fashion retailers, and not knowing the Canadian customer’s needs. “The spotlight will now be firmly on US performance in the next year or two and I expect to see store closures there,” added Gray.

Hutcheson says the exit of Nordstrom will force shopping centres to diversify what they choose to fill these spaces with. “Having it not just retail focussed, but having some tourism and some entertainment sprinkled amongst the mix to make it a little bit more diverse of a property,” she said. The retail consultant gives the example of a German outdoor retailer called Globetrotter, which has a pool and a rock climbing space available for customers to use.

“Customers drive two to four hours and they spend two hours when they come to the store, so it’s a very immersive experience,” she said. “So it’s really seeing things like that in terms of trying to create more destination-type shopping.”

Before you head out to check out the sale, make sure you’re up to date on information regarding Nordstrom gift cards, returns, and the Nordy Club Canada Program.

With files from Megan Devlin.

tui listed on couponmatrix.ukhux-health listed on couponmatrix.ukla-roche-posay listed on couponmatrix.uksilentnight listed on couponmatrix.ukskyparksecure listed on couponmatrix.ukslurp listed on couponmatrix.uk
tui listed on couponmatrix.ukFrom staycations to beach holidays, travel starts with TUI. Whether you’re into city-hopping or sinking into a sun lounger, sampling local cuisine or indulging with all-inclusive, TUI holidays are an experience everyone should get to enjoy. You can find some amazing travel deals and book a TUI hotel, flight or both at once, and there’s a range of TUI cruises that’ll take you across entire continents. When you’re ready to wave goodbye to the rain (unless that’s your thing), make a quick stop at Groupon for the latest TUI discount codes to save double or even triple digits on holiday packages across the globe: from Tenerife to Tokyo. Every once in a while, we all need a little escape, so shake out the sunscreen, pack your bags and get ready to live life in the slow lane with TUI.
hux-health listed on couponmatrix.ukGive yourself a daily edge with HUX supplements – whether you’re aiming for better sleep, brain power or hydration, HUX Health makes it simple by bundling science-backed nutrients into one product. You can purchase a one-off bottle or unlock up to 30% discounts by taking out a subscription, and then add a HUX discount code from Groupon to your order. Whether you need more superfoods in your life or you’re chasing healthier skin and nails, HUX’s high-quality supplements are 100% vegan and the most affordable way to get a variety of nutrients from one little bottle.
la-roche-posay listed on couponmatrix.ukFrench skincare brand La Roche Posay is the number one brand recommended by UK dermatologists, so if you’re searching for skincare products with street cred – this is it! From soothing serums to powerful UVA protection, La Roche Rosay has every part of your routine covered. Whether you have dry or oily skin or struggle with acne, fine lines or both, choose high-performance skincare products using your La Roche Rosay discount code. With the skin analyser tool, you can build your dream routine with recommendations tailored to your skin.
silentnight listed on couponmatrix.ukSleep should be a time of relaxation and comfort. With Silentnight, that comfort is made easier than ever. Providing mattresses, beds, bedding and other products related to comfort, Silentnight has the formula for perfect sleep, and with your Silentnight discount code, now you can enjoy sleeping soundly for less. Whether you're looking for the perfect firm mattress or pillow, the most luxurious duvet or bedding, or candles and fragrances to send you softly to sleep, the Silentnight range will have something for you.
skyparksecure listed on couponmatrix.ukSkyParkSecure is one of the UK’s largest airport parking providers with a website that allows you to compare prices at 28 airports across the UK. And with a SkyParkSecure discount code, you’re even more likely to get a parking bargain. From long haul to city breaks, SkyParkSecure will keep a careful eye on your precious vehicle, 24 hours a day, 7 days a week - no matter where you are in the world.
slurp listed on couponmatrix.ukSometimes there’s nothing like a good glass to take the edge off a hard week, which is why we always recommend Slurp for those tempted by a tipple. Sourcing only the finest wines along with spirits, beers and fizz, you can enjoy savings on whatever drink gets you thirsty with a Slurp discount code from Groupon. It’s the small pleasures that make life worth living, so give yourself a break and enjoy a glass of the good stuff with Slurp.