Acer 10Gbps USB C Hub with 4K@60Hz USB-C Display Output
Acer 10Gbps USB C Hub with 4K@60Hz USB-C Display Output, 4-Port USBC Splitter with 100W PD, 2*USB-C 3.2 Data Transfer, USB C Dongle for Laptop, MacBook Neo/Pro/Air, and Type-C Devices
Will this USB-C hub work for video output on any laptop or phone?
A1
Not all USB-C ports carry video signals. The 4K@60Hz video output requires a host device with a full-featured USB-C port that supports DisplayPort Alt Mode, USB4, or Thunderbolt 3/4. If your USB-C port is data‑only (common on some Android phones and entry‑level laptops), video output will not work. Please check your device specs for “DP Alt Mode” or “Thunderbolt” first.
Q2
I’m not seeing full 10Gbps speeds on the data ports. What could be the issue?
A2
To reach the full 10Gbps speed, each device in the chain must support 10Gbps: 1) Host port – Your laptop’s USB‑C port must support 10Gbps (USB 3.1 Gen 2 / USB 3.2 Gen 2 or higher). 2) Cable & device – Both the cable and the device you connect (e.g., external SSD) must also be 10Gbps‑rated. 3) Power – Connect your laptop/phone to the hub’s PD port to power the host device. This ensures the hub has enough power to maintain full 10Gbps speeds.
Q3
I’m only getting 4K@30Hz instead of 60Hz. How do I fix this?
A3
1) Your laptop’s USB‑C port must support 4K@60Hz via DP Alt Mode. 2) Your monitor and the video cable (HDMI or DisplayPort, depending on your adapter version) must also support 4K@60Hz. 3) Some systems default to 30Hz; you may need to manually set the refresh rate to 60Hz in your display settings. If any part of the setup is limited to 4K@30Hz, the output will not exceed that.
Q4
Why isn’t my laptop charging through the PD port?
A4
1) Connect the power adapter to the hub before connecting your laptop 2) Confirm your laptop USB-C port supports PD charging 3) Use a 65W or higher power adapter for best performance 4) Reconnect the hub if charging does not start immediately
Malfunction on macOS Tahoe
Open Finder → Press ⌘ + Shift + G → Type: /Library/Preferences/ → Find com.apple.windowserver.plist → Move it to your Desktop → Reboot your Mac Completely → Test the hub again
[Pre-Use Notice] ①Video output requires a full-featured USB-C port with DP Alt Mode, or USB4, or Thunderbolt support. ②The PD USB-C port supports charging only—no data or video. ③10Gbps speed requires compatible host ports, cables, and devices. ④For stable performance with high-power devices, external PD charging is recommended.
[All-USB-C 4-in-1 Connectivity] This USB C hub multiport adapter features a USB C 4K@60Hz video output, dual USB-C 10Gbps data ports, 100W PD charging for seamless multitasking. Enjoy crisp 4K@60Hz visuals, and transfer files at ultra-fast speeds—all through a single USB-C port.
[Immersive 4K Spectacle] Get sharp 4K@60Hz output via this type-c splitter, delivering clear visuals for streaming and presentations with vivid detail and accurate color. Note: Requires a full-featured USB-C port (Thunderbolt 3/4 or USB4) with DP Alt Mode. Device and monitor must support the same resolution.
[Hyper-Speed Transfer] The two bottom USB-C ports on this USBC dongle both delivers up to 10Gbps—2× faster than USB 3.0—for fast, stable file transfers and backups, even under heavy workloads. Ideal for creating, streaming, gaming, and working without slowdowns. Note: For full 10Gbps speed, use a 10Gbps-capable port and high-speed device.
[100W PD Charging] Supports up to 100W input and 90W output, keeping your laptop powered during use. This powered USB C hub delivers stable charging for multitasking and long sessions. Note: Requires a 100W+ charger and cable (not included). Charging only, no data or video. Charges host device only.
Will this USB-C hub work for video output on any laptop or phone?
A1
Not all USB-C ports carry video signals. The 4K@60Hz video output requires a host device with a full-featured USB-C port that supports DisplayPort Alt Mode, USB4, or Thunderbolt 3/4. If your USB-C port is data‑only (common on some Android phones and entry‑level laptops), video output will not work. Please check your device specs for “DP Alt Mode” or “Thunderbolt” first.
Q2
I’m not seeing full 10Gbps speeds on the data ports. What could be the issue?
A2
To reach the full 10Gbps speed, each device in the chain must support 10Gbps: 1) Host port – Your laptop’s USB‑C port must support 10Gbps (USB 3.1 Gen 2 / USB 3.2 Gen 2 or higher). 2) Cable & device – Both the cable and the device you connect (e.g., external SSD) must also be 10Gbps‑rated. 3) Power – Connect your laptop/phone to the hub’s PD port to power the host device. This ensures the hub has enough power to maintain full 10Gbps speeds.
Q3
I’m only getting 4K@30Hz instead of 60Hz. How do I fix this?
A3
1) Your laptop’s USB‑C port must support 4K@60Hz via DP Alt Mode. 2) Your monitor and the video cable (HDMI or DisplayPort, depending on your adapter version) must also support 4K@60Hz. 3) Some systems default to 30Hz; you may need to manually set the refresh rate to 60Hz in your display settings. If any part of the setup is limited to 4K@30Hz, the output will not exceed that.
Q4
Why isn’t my laptop charging through the PD port?
A4
1) Connect the power adapter to the hub before connecting your laptop 2) Confirm your laptop USB-C port supports PD charging 3) Use a 65W or higher power adapter for best performance 4) Reconnect the hub if charging does not start immediately
Malfunction on macOS Tahoe
Open Finder → Press ⌘ + Shift + G → Type: /Library/Preferences/ → Find com.apple.windowserver.plist → Move it to your Desktop → Reboot your Mac Completely → Test the hub again
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